Who are Visual Analysis? Visual Analysis are the sole authorised distributor for a range of best of breed products including the i2 suite of intelligence database and visualisation software, rola Investigation and Case Management Systems, Saffron Analyst, as well as Anacapa Sciences Intelligence Training solutions for Australia, Brunei, Hong Kong, Indonesia, Macau, Malaysia, New Zealand, Philippines, Singapore and Thailand. We also develop and market our own range of analytical tools for the Australian and international market.

What do VA do? Visual Analysis provides sales and specialist support and training to i2 users. Our consultants also provide customised i2 solutions as a consultancy service.

How can I contact VA? Contact details are available on this website, either via email or telephone to one of our state offices.

Who can I contact at i2 direct? Visual Analysis are responsible for supporting i2's applications in our designated markets. We maintain direct channels of communication with i2's development, training and support staff and regularly send our own staff to i2 Ltd in the United Kingdom for specialist training.

Can I try before I buy? Most i2 and Visual Analysis tools can be evaluated by users, to determine if the product meets your functional needs and will operate within your current environment. Please email sales@visualanalysis.com or call our Sydney office on +61 (2) 9528 4811 to discuss your requirements.

What is a dongle? A dongle is a hardware security device that works in conjunction with Licence Managing software to allocate available i2 licences to users. Dongles are manufactured by Aladdin and are a third party tool used by i2. Dongles are available in two configurations, Hardlock (black) dongles that are plugged in to a user's computer and Nethasp (red) dongles that are generally plugged in to a server to broadcast licences throughout a computer network. Dongles come in two styles, USB for USB ports and Parallel for Parallel ports (larger style printer ports).

Where do I find the dongle number? The dongle number is physically printed on a metal seal attached to parallel dongles and is attached to a key ring on USB dongles. It is often easier to determine a dongle number by entering the Help, About screen of the relevant i2 application.

What happens if I lose my dongle? Current i2 policy requires that a 'lost' dongle can only be replaced, by paying the purchase price for that licence, again.

My dongle is broken what do I do? Fill out a support request, and one of our support staff will contact you to ascertain more detail and then arrange for a replacement.

What is a "dongle diagnose"? Dongle Diagnose is an application that you can download, and is also available on all i2 installation CD ROM's. This tool enables you to read the software products licenced and quantities available for the dongle being diagnosed.

What is a nethasp? A NetHASP is a hardware device that in conjunction with licencing software allows networked users to share i2 licences.

How much do i2 products cost? There are various licencing models available including discounts for volume purchases. Please call our Sydney office for current pricing, on +61 (2) 9528 4811.

How much is TAPS? There are various licencing models available including discounts for volume purchases. Please call our Sydney office for current pricing on +61 (2) 9528 4811.

What are the i2 products available? Analyst's Notebook, iBase, iBase SSE, iBridge, Analyst's Workstation (includes DataMiner), i2 TextChart, i2 Chart Reader

What is Analyst's Workstation? Analyst's Workstation is a combination of iBase SSE, Analyst's Notebook, GIS plug-in and DataMiner. It is a very flexible and feature rich environment that allows for complex querying of data. Please see ‘products’ section of this web site for more information.

How can I find out more about i2/VA products? Please feel free to explore our website and i2's corporate website. We can also email you a multimedia CD ROM and/or brochure pack. We can also arrange a site visit and demonstration at a convenient time.

What operating systems do i2 products require? Recommended system requirements:

The computer should have:
500 MHz or faster processor
256 MBytes RAM
200 MBytes free disk space for installation, plus space to store chart data
XGA Graphics card and colour monitor (1024 x 768 pixels, minimum recommended resolution)
Mouse or Trackball
Parallel Printer Port or USB port
Word Processing / Spreadsheet applications as required
Any Windows Compatible Printer (Colour A3 desirable)

Operating Environment:
One of the following operating systems:
Windows NT 4.0 Service pack 6a
Windows 2000 Professional SP1 and SP2[1], (SP3 minimum recommended)
Windows XP Professional SP1
Windows 98 Second Edition[2]
Window Millennium Edition2[2]

Thin-client environments:
Windows NT Server 4.0, Terminal Server Edition SP6
Windows NT Server 4.0, Terminal Server Edition SP6 with Citrix MetaFrame 1.8 or higher
Windows 2000 Server and Advanced Server with Terminal Services
Windows 2000 Server and Advanced Server with Terminal Services & Citrix MetaFrame 1.8 or higher

Additional product-specific requirements include:

iBridge
v2 Internet Explorer v5.5 or later
Analyst's Notebook v6.0.9 or later, which must be current on i2's Maintenance and Support program
Appropriate Database Drivers:
Oracle OLEDB for Oracle
Microsoft MDAC2.6 (or later)OLEDB for SQL Server
Microsoft MDAC2.6(or later) OLEDB for Jet 3.51
Microsoft MDAC2.6(or later) OLEDB for Jet 4.0

iBase SSE v1
Microsoft SQL Server 2000
Client PC requires Client Access License to be installed

Pattern Tracer TCA v1
Analyst's Notebook v5.0.19 or later, which must be current on i2's Maintenance and Support program

Analyst's Notebook v6
Internet Explorer v5.5 or later

Analyst's Workstation v1.5
Microsoft SQL Server 2000
Client PC requires Client Access License and Analysis Services to be installed.

[1] Products released after May 2002 will not support Windows 2000 SP1.
[2] Windows 98 and ME support ceases June 30, 2003.

What operating systems does TAPS require?

One of the following operating systems:
Windows NT 4.0 Service pack 6a
Windows 2000 Professional SP3
Windows XP Professional SP1
Windows 98 Second Edition
Window Millennium Edition2

How can I get training? Training courses are held regularly across Australia and can be specifically provided to suit your individual or organisational needs. From one-on-one training to a maximum of 10 per classroom, we are able to work with you to deliver the best training solution to meet your requirements. Lodge a request through the training section of this website, or send us an email and we will advise you of which courses are available, when and where.

What consultancy is available? Visual Analysis provide specialist consulting in the areas of data visualisation and analysis. Our consultants draw on years of industry experience as professional intelligence analysts to provide you with the customised solutions you need. We can tailor intelligence and investigations solutions to any size and most importantly in a manner that provides you with ability to extract your data in a flexible manner when you need it.

Our professional services include:

• iBase database design
• iBridge connectivity solutions
• Data visualisation & analysis
• Customised training

What is SMUP? SMUP is an acronym for Support, Maintenance and Upgrades. SMUP is charged at 15% of the licence cost for i2 tools and 20% of the licence cost for TAPS. Users on SMUP receive all product updates, User Group Newsletters and have access to our telephone, fax, internet and email support services.

Why should I pay SMUP? When you pay SMUP you can be confident that you are using the very latest i2 and Visual Analysis tools. Regular enhancements are released throughout the year that provide powerful new user functionality which often benefits more than one application. SMUP also entitles you to use our Help Desk where an experienced user is able to assist you with your use of the tools.

I haven't received an upgrade what should I do? Please contact our Sydney office on +61 (2) 9528 4811 and quote your dongle number and agency details and we will check your SMUP status and determine if there are any upgrades that you are eligible for.

What does VA Support provide? VA Support provides specialist advice through our website, and via telephone and email to help you get the most from your investment in i2 and Visual Analysis technology.

I can't get support assistance, why? In some instances it is possible that your organisation may not have a current SMUP agreement with Visual Analysis, this may mean you are not entitled to use our support services.

TAPS won't process my CCR, what should I do? If you are a new user and have not used this service before, please contact support on 08 9496 2700 or email the support desk.

What is a users forum? We have created a Visual Analysis Users Forum to provide a place for i2 and Visual Analysis product users to swap ideas and benefit from an exchange of tips and tricks, pose questions, and share knowledge of various subject threads. Visual Analysis staff will monitor the forum and post regular "How to" guides to help you get the most from our software. Users are also encouraged to post their own hints!

Do I need a dongle number to register with the VA forum? No, a dongle number is not required, however you may be requested to provide a dongle number to assist in establishing your bona fides should it be required.

Why do I have to register to use the forum? The User Forum is a closed forum. This requires each user to register certain details before they are able to read, post or reply, to forum threads. Visual Analysis has taken this stance to provide an environment for the free exchange of information on the various threads. By regulating and validating each user, users are more able to openly discuss methodologies and examples. Visual Analysis staff provides thread moderation and reserve the right to remove content, deemed inappropriate or unsuitable (see sticky on each thread for user guidelines).

Who can use the forum? The Forum is open to all i2 product users and Visual Analysis customers.

What should I post on the forum? The floor is yours… questions, answers, tips, successes, examples, etc.